Airtel — Postpaid cug got deactivated

Address: Chennai, Tamilnadu

We are using 12 CUG connections for the past 23 years and some for the past 3years. last month there was some kyc updation request and we were not able to do it by ourself and we visited nearby Airtel showroom. the Artel showroom staffs refused to support as they were not clear on cug kyc updations. we used Airtel business hub and could do it for 7 cug connections succesfully. but 5 cug connections got disconnected even after our repeated mail to update kyc to all Airtel mail. but it got deactivated and requested them to activate the same for past 12 days. till last bill all paid.

we need to activate the CUG numbers to get all otp for banking, gst and others.