[Resolved] Airtel — Postpaid - excessive billing | |||
Bill dated 12 apr 2016 for the period 11 mar 2016 - 10 apr2016 Relationship number[protected] Have a post paid connection with 3g. Several complaints have been made to airtel regarding poor network, lot of call drops, dont receive calls & only get sms texts about missed calls. Most of the time internet is not working, waiting for network, either gprs or 2g only. This bill mentioned has excessively billed claiming that i have used additional internet. When i dont get the services signed up for in a satisfactory manner, where would one use additional internet? Complaining to airtel has been only a waste of time and energy, they are not bothered to even call back and take our feedback, even after complaining to 121 Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 11, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 May 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 May 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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