Airtel — postpaid internet

Address:600040
Website:My airtel

We paid our prepaid mobile bill through my airtel app yesterday and later we received a message saying that the bill has been cancelled. The message included a link saying to retry. After retrying we received a message saying successfully transactions done and it also said the money will be credited to acc in 48hrs. Amount was deducted twice and still the internet isn't working.
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Everytime online payment not works. and at my airtel store i said them to change my plan to lower plan they said they will but they have not changed and finally i ma charged at due date for my bigger plan only. i wasted my money

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