[Resolved] Airtel — Postpaid mobile [protected]

vmlgoswami

from Dehra Dun, Uttarakhand

Address:	Dehradun, Uttarakhand, 249202
Website:	AIRTELL.IN

This number was subscribed at Jammu after using it for more than two years was ported at Rishikesh in Uttarakhand state on transfer on posting.

i am facing this problem for last 2 months. After getting ported the number it has initally worked fine but for last 2 months the problem is there.The Sms send from this mobile, when location is in Rishikesh town, is not delivered to few mobile numbers specially non AIRTELL numbers . The message is sent but not delivered. It shows pending status or message sending failed in box.

WHEN I am out of rishikesh then messages are NOT send at all. THIS PROBLEM IS PERSISTING FOR LAST 2 MONTHS. I HAVE SPOKEN FEW TIMES TO CUSTOMERCARE. SOMETIMES THEY TELL YOUR SERVICES ARE WORKING WELL. SOMETIMES THEY SAY IS IS BEING CHECKED AND CORRECTED. BUT DESPITE MY BEST EFFORTS THE PROBLEM IS NOT RESOLVES AND THE SERVICE PROVIDER SEEMS TO BE JUST DOING CHORUS SERVICE.

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Feb 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 11 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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