Airtel — postpaid mobile connection billing anomaly

Address:

620018

A cug connection of 16 nos was taken in airtel, trichy, tamilnadu for the relationship no. [protected].
Out of which one mobile no was activated with "international roaming daily limit pack benefit 649with ul incoming nrc", plan offered by airtel just for 4 days in august 2018. But the company though disconnected the service rightfully after 4 days, has activated for a few days in september and a week in october and nedarly 10 days in november and nearly 15 days in december and january on their own without any request from the customer. Though the company activation policy says that the activation can be done through
1) the airtel website,
2) myairtel app
3) customer contact centres, the customer has not at all given any request through any of these modes. The airtel has been periodically charging for several thousands on every month billing.

The outgoing facility is barred by airtel for all the 16 nos for the wrong billing they have made one user in the cug. Such an action of the airtel in withdholding the call dialing facility in all the 16 nos is unfair and unjust esp when the problem is on their side.

Though a dispute through email was raised on various occassions, none responded from airtel.
A complaint to "nodalofficer. [protected]@in. Airtel.com" and "[protected]@in. Airetel.com" and to the appellate authority @ "appellate. [protected]@in. Airtel.com". Leave alone the resolution of dispute raised to them, there was no system to send an automated acknowledgement of email complaint to those official email ids of airtel.
Even when a small time companies can afford to send a automated response of acknowledgement of complaiants, why a national carrier like airtel could not give such facility. It only shows complete lack of respect and sincerity to the grievances of the cutomers by airtel.
No officer of airtel, in tamil nadu is willing to talk and involve themselves to address the issue.
Rajkumar
[protected]