Airtel — postpaid mobile phone billing

Address:

560079

I had taken an international roaming pack which offers 500 mins of outgoing calls. This was a 30 day pack and i have used less than 2 hours of talking time. My bill also clearly specifies that. However i have been billed 720 rs against international calls outgoing in my bill. The entire bill amount is 6042/-. This charge of 720 rs is invalid.

I have complained thrice to airtel. They take my complaint and close the complaint without contacting me. When i receive calls from airtel it rings for less that half a second and then they cut off. It looks like they just want to show on record that they have called me back but have no intent to speak to me. I can never call back on the number i receive the phone from.

I went to airtel store near me and an agent understood my issue and called the airtel number to raise a waiver for this amount. He then assured me that this would be resolved in 24 hours. I have now received my next bill without adjustment