[Resolved]  Airtel — Postpaid mobile phone connection

Address:	Srinagar, Jammu and Kashmir
Website:	www.consumercomplaints.com

Hello,
My Airtel postpaid No is [protected] (Karnataka), I have been on roaming since 02 april 2017.
In Jammu and Kashmir, roaming since 20 Apr 2017.
My No. Was working till afternoon 16 may 217 but now it shows no network ever since.
Spoken to customer care several times but to no avail. They say my No. Is active that means I would be charged till it is inactive. I have tried the sim on other phone, there also it doesn't show any Network.
Spoken to bissma jan at customer care Srinagar (J&K) yesterday with complaint no 76274680 and insha at same customer care with complaint no [protected]. The No. I called Airtel customer care was my colleague's [protected].
You are requested to
Firstly, waive the charges that I have been paying without having any network while other Airtel phones are working
Secondly, if there has developed any prob in the sim then please arrange its replacement at nearest Airtel postpaid office at Ramban, Jammu (J&K) my current address is : Major Heera Singh, Army Camp Cheril, Cheril, Banihal, Ramban, J&K (my contact No. Is [protected])
Thirdly, being deployed in military mission in J&K it is not feasible for me to go back to Karnataka to change the postpaid sim for new replacement nor I can arrange it currently.
Fourthly, if at your level you are not able to do anything, I would request you to raise the matter to highest level. On failing, I would prefer to change the service provider and pay till 16 may 2017 only. Also, I would like to share my inconveniences and unprofessionalism of customer care, who suggested me to buy a prepaid sim of the state as fait accompli without raising the matter with higher up.
Warm regards
Major Heera Singh