[Resolved] Airtel — Postpaid Mobile Service - Incorrect Billing Each Month | |||
Date of Incident - Feb 8th-10th; Feb 22nd; Mid March and April 16th 2017. Primary Number - [protected]. Incident - Issue with Incorrect Billing since Feb 2017. I hold a postpaid mobile service and have 2 additional numbers on "My Family Plan". For the last 3 months Airtel has been billing me incorrectly and repeat calls and complaints have not addressed my problem. The service provided is pathetic and the helpdesk personnel are unable to fix the simple request. Resolution Required - Refund/fix the billing errors and also correct the plan to what has been repeatedly requested. Spoken with Adish in March 2017. Request No. [protected] Was this information helpful? | |||
May 25, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 20, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 16 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 24, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 April 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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