Airtel — postpaid number suspended without reason

Address:

143001

I changed my airtel prepaid number to airtel postpaid by taking bundle family plan with monthly rental of rs.799 + gst in which i was promised to have 26 gb 4g data (5 gb for parent no. + 1 gb for child no. And 20 gb additional) every month and unlimited local & national calling with free incoming roaming facility. Data which left after billing cycle will be carry forward to next month. On 3rd of september, 2017, airtel suspended my parent no. And barred all services. I requested airtel customer care on the same day and they given me complaint no. Aften then for at least 5 days, i did not get my complaint resolved. I visited airtel customer care service centre for fault rectification at sco-32, pal plaza, ranjit avenue, b-block, amritsar several times and met customer care executives mrs. Monika and miss aamna. One of their lady supervisor was also there moving around with her mobile in hand and neck deep down dragged in mobile... Totally ignoring the customers. They said that they don't have any information about my number, it's all done at the end of airtel customer care head office. On 6th of september, i got 20 gb data in my parent no. By shouting several times to airtel customer care executive at customer point in amritsar. I had 60 gb available before suspension of my number, which was carry forward because of no use. They did not add that 60 gb data and say that we have no information in our system regarding that 60 gb and we have no information about why your number got suspended. Till now, my child number which was also on airtel postpaid, it's internet service is barred. Here at customer service point, executives whose names are mentioned above are totally untrained and unethical in terms of customer support. One of the executive changed my sim and said that your problem shall be resolved. For the parent no., i again called airtel customer care at 198 and every time their executives after listening to my problem say that i am going to transfe your call to senior department... And disconnect my call.