Airtel — postpaid refund

Address:

New Delhi, Delhi

Hi,

I have my postpaid mobile no. Of airtel. [protected], i had made one excess payment around rs. 900/- to airtel against my bill. Then i ported to airtel prepaid. On asking for refund from customer care for the excess payment, they had logged in my complaint. They have sent a cheque to my old address where i dont live anymore. And i dont even have access to that address anymore. So i requested them to transfer the amount to my bank account for which cancelled check was provided however after one year i am still waiting for the refund.

Everytime i log a complaint for this issue, they have been closing the complaint after two days giving me reason that the refund is already processed. The fact is i never got hold of the cheque. Please help me to get my own money as i had made an excess payment by mistake. Please help me in getting me my refund.

Regards,
Nitin shukla