[Resolved] Airtel — postpaid sim got converted to prepaid automatically

rahul.muk7

from Bengaluru, Karnataka

Address:

560100

I have postpaid connection on [protected] for last 5-6 years. Suddenly it got converted to prepaid. IVR for Customer care and my airtel app is showing prepaid. When I called from separate network to postpaid, customer care service agent told that it is postpaid on their end and asked me to visit airtel store as they cannot resolve it.

I want my connection back to postpaid. Also i have 89 GB roll over data and 20 GB new data for this month.

Please take responsibility for this and solve it ASAP.

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Nov 8, 2018

Complaint marked as Resolved

send mail to [email protected] and they will call you back.

Airtel customer support has been notified about the posted complaint.

Nov 08, 2018

Updated by rahul.muk7 Got to know from service relations team that the postpaid plan is same and no need to worry about the myairtel app and IVR part.