Airtel — Postpaid Sim Not Working - [protected]

Address:

Basti ( Uttarpradesh )

I am using an airtel post paid sim ([protected]) with a monthly plan of Rs.249/-. Since 18.12.2021 evening, there has been no network at all on the sim. I have contacted the customer care service, but the only solution they had to offer was that i have to visit the nearest airtel store and get a new sim as it seems to be a sim issue . Despite making it clear to them that i was not in a position to go to the store, they offered no other solution. so i went to the store and on 20.12.2021, evening I was told that We don't offer Airtel postpaid duplicate sim. I tried all of my city store, I didn't get my new sim. On contacting the customer care representatives, they asked me to go the store again. I dont see why I as a customer should be the person who goes through all the trouble to get it working again, when there is no fault of my own in this entire episode. The customer care representative have also made ot clear that there is nothing they can do and that there is no possibility for things to get sorted out. I am working professional and in my current position I do WFH, I require my phone 24/7 for official purposes. I have already had to face issues for these three days that my sim hasnt been working for. To wait further is simply not acceptable. Is this what im paying for my postpaid plan every month ?

I tried almost two cities Airtel Express store but haven't got my new sim card. It seems to be impossible. Airtel service is very poor and customer satisfaction is pathetic.
I am currently at Basti ( Uttar Pradesh ).

Regards,
Gopesh Chaudhary
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