[Resolved]  Airtel — Postpaid to Prepaid conversion delay

Address:

Chennai, Tamil Nadu

Hi, I have been using Airtel SIM more than 8 Years. But now i came to mindset as airtel is worst customer care members who are all sitting in airtel outlet offices. Since more than 1 month, trying to change service from postpaid to prepaid.I couldn't change that. Whenever i am going, there is a readymade answer like no SIMs availble at now or telling facing technical issue.So couldn't happen conversion now.I have been visited more than 3 outlets. But answer is the same. I have raised MNP request to your members regarding this already. But the person asked me to request one more time at outlet office. Yes. this time also answer is same ie, Techinical issue going on, couldn't happen conversion. Un necessairly i am paying postpaid minimum amount to your company. You need my money without service but you dont care about my issues and struggles. is this the way to treat your customers. When i was changed to postpaid connection initially one person came to my company reception and taken my documents directly. But now i want to change prepaid, you are asking to go outlet office. Your Procedure is very cheap.Always you are treating customer in money perspective. This is not the right way to treat customer. I dont know this mail also will go to trash in your mail. But my opinion about your service gone to dustbin.Again i given to MNP request. Before that validity period i will be wait for your response. Thanks Commonman