Airtel — postpaid to prepaid conversion issue - pef - apg3247332

Address:

Hyderabad, Andhra Pradesh, 500067

Hello team,
I have submitted application for conversion from postpaid to prepaid on 18th sep. On the same day i got a call from a customer representative that asking me the reason of conversion and i shared my issue. They have requested me to give 4 days to resolve the issue and also gave me some convincing offers. I agreed to wait for 4 days to solve my issue on some conditions that after 4 days if the issue has not solved then my application will be processed without any delay and without visiting any airtel store again, today is the 5th day and my issue has been not solved yet.
I contacted customer care on the same but they are saying that they dont have access to do from their end and kindly contact nearest airtel store.
If i visit nearest airtel store there is a huge queue and saying there is a server problem.
My question is that how much time i need to waste for this simple process of conversion from postpaid to prepaid? And how many times i need to submit the application for the same?
Is it required to do like a punishment if we use your airtel network?
I am the user of your network from past 10-11 years. I never experienced this type of service from your end.
Now could you please help me to process my application as soon as possible.

Hope you will respond to my issue and take the necessary actions.

Mobile number - [protected].

Serial number of my application (Pef): apg3247332.

Thanks in advance.
Regards,
Adithya goud,
Hyderabad,
[protected].