Airtel — Postpaid to prepaid converstion problem | |||
Dear Team, I have applied for post paid to prepaid conversion for my airtel mobile number [protected] on 30 Dec 2014 in Cox town airtel center, Bangalore. With in 2 days my post paid sim got deactivated and there was no signal on my airtel number. I have informed the same to cox town airtel center and after making several visits. I have decided to change the airtel center. I have submitted new documents and collected new sim from rammurthynagar airtel center. But again same problem there was no signal, airtel executive have change sim card again, there was no luck this time too.. Executive has changed 6 sim cards and finally on 6th sim card i got signal on my mobile.. In this process days has passed i have got signal on January 20th 2015. Executive has asked me to call on 59059 for tele verification. Since then till today i am calling tele verification daily and they say that your verification is completed and sim card will be activated in 4 hrs, those 4hrs never completed. Today i got another surprise, i have received a bill of 220 rs for the January month. When i contacted airtel center rammurthynagar they say that my post paid sim got deactivated on January 31st 2015 even though i have applied on 30 Dec 2014 and my sim card got deactivated immediately on January 3rd 2015. 121 help desk post paid team is not logging any SR since my post paid is not active, 121 prepaid team is also not logging any SR since my number doesn't appear in their prepaid database, i have written several mails to 121 and nodal officer. Every time they promise for resolution but no luck. Now its been almost 1 and half month, . Please help me Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Team,
Now my number got activated, But I am unable to recharge my number. Every time I recharge online, money gets debited from my account but there will be no balance credited on my number.
Please find the recharge txn ID for reference:[protected]
Now my number got activated, But I am unable to recharge my number. Every time I recharge online, money gets debited from my account but there will be no balance credited on my number.
Please find the recharge txn ID for reference:[protected]
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This is with reference to your post dated 25 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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