[Resolved] Airtel — postpaid to prepaid migration issue

Subhankar_Mukherjee

from Gurgaon, Haryana

Address:

Chennai, Tamil Nadu, 600125

Hi,

I am using Airtel postpaid from January 2016 having relationship number [protected]. Recently I migrated from postpaid to prepaid. Today, 12-March-2018 around 04:00 PM IST, they did shut down my postpaid sim and I inserted the prepaid sim card as instructed earlier. From then even after 6 hours, I am not able to activate the sim. The customer care is not picking up the call. Once they picked up and said you details are not updated. Visit the store again for the same. If the details are not there, then why did airtel did shut down my postpaid connection! Now they are not even responding. I am out of my primary number. Please take exemplary steps for this organisation. I am feeling like cheated.

Was this information helpful?

No (0)

Yes (0)

Mar 13, 2018

Complaint marked as Resolved

Visited the airtel store again. They had to upload all the datas again and then it got activated.

Airtel customer support has been notified about the posted complaint.