[Resolved] Airtel — Pre paid to post paid conversion

Dharani Pathy

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600084

I need to convert pre paid to post paid since trusted airtel. But totally disappointed, consumer service having not-matured staff. After process they given me new sim to do when u receive message. But i insert new sim, totally upset
Till now it is showing network not registered. I was officially duties
In tripper i approach airtel express where the store manager contacted concerned store manager in chennai they promised within 2 hr it will activated there is problem in wrongly sim updation, and they given sm chennai branch cell no to contact, several call he is not is picking the call, i am in coimbatore where i totally disconnected. I am not totally upset. As i given complaint now
Let see how will sort the issue.. Really if feel the customer is important...
I am disconnected with my family and officially duties.

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Nov 30, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 26 October 2016.

We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Oct 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 October 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd