[Resolved] Airtel — Prepaid Balance of Rs 200 not adjusted /transferred to Postpaid [protected]

captshashi

Address:	Kolkata, West Bengal, 700061
Website:	airtel.in

Dear Sir

I have changed from prepaid to Postpaid on 29.02.2016. It was assured by customer care and Airtel Express counter that, my current balance of Rs 200 of prepaid number will be adjusted in first postpaid bill. But first post paid bill generated and delivered to me without Rs 200 adjustment.
The best part is the 5 emails has been written but no action taken by the Airtel.

Please do the needful

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Oct 30, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 08 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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Comments

captshashi

I have not received any information about my complain. Only sending email is not the solution. You have to take action for my prepaid balance to be adjusted with Postpaid.

captshashi

Why my problem is not yet resolved and no clarification given.