[Resolved] Airtel — Prepaid call details required

naren22

Address:	Vaishali, Bihar, 844103
Website:	airtel

I requested for my pre paid call details but customer care is not ready to provide me the details,
I have lost my mobile and the thief has made some calls using my phone, if you could help me get the last call details, i could catch the thief.

Please help me get the call details,
Mobile no - [protected]
Consumer name - rhp srivastava

Thanks & regards,
Naren

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Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 06 April 2016.

Please SMS “EPREBILL Email id” To 121 to get the bill with outgoing call details on your E-mail id. You will be charged Rs. 50 per request for the same.

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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Comments

naren22

Thank you very much Anil,
Also could you help me what is the charges for duplicate SIM,
I went to the nearest Airtel Relationship Centre and asked for duplicate SIM, they charged me 200 INR, with out even providing me any receipt for that,
Could you please provide me the correct procedure and charges,
also after getting the duplicate SIM from AIrtel I am not able to receive any SMS,
Could you please help me

Thanks,
Naren