[Resolved] Airtel — Prepaid card connection

steffe cardoz

from Mumbai, Maharashtra

Address:	400095
Website:	my prepaid card connection

I have given a request to convert my postpaid number to prepaid i have submitted my document to the nearby branch of airtel on 27th march and till date my card is not activated i havebeen calling several time but i get no response from the customer acre they tell 15min it will acitvate and 4 hours after it will activate such thing they sae and keep the call i have called several time but no reply from your side and even i have gone to airtel gallery but no reply its been 8 days my card is not activate at all .
i am so need of the card my bank account is connected to this number, my parcel from dubai has to be come its been rejected several due to my card is not activate .
kindly give me solution or your head office address or wise i have to go to the custom office to lodge a complaint on your airtel m really tired from so many days m trying no response from your side .
am not a fool here sitting and my card is not activate
my mobile number is :[protected]
Name: steffe cardoz

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May 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Apr 03, 2017

Updated by steffe cardoz i have given a request to convert my postpaid number to prepaid i have submitted my document to the nearby branch of airtel on 27th march and till date my card is not activated i havebeen calling several time but i get no response from the customer acre they tell 15min it will acitvate and 4 hours after it will activate such thing they sae and keep the call i have called several time but no reply from your side and even i have gone to airtel gallery but no reply its been 8 days my card is not activate at all .
i am so need of the card my bank account is connected to this number, my parcel from dubai has to be come its been rejected several due to my card is not activate .
kindly give me solution or your head office address or wise i have to go to the custom office to lodge a complaint on your airtel m really tired from so many days m trying no response from your side .
am not a fool here sitting and my card is not activate
my mobile number is :[protected]
Name: steffe cardoz

Verified Support

Apr 06, 2017

Airtel Customer Care's response Dear Steffe,

This is with reference to your post dated 03 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Comments

divyu garg

from Delhi, Delhi

As you had send me a message according to which Rs 345 rs will give unlimited calls and and 1 GB 3G/4G net till 28 days...And now when i recharged that up u are telling that it will work only in 4G mobiles. What is that ?
Do you think that your cutomers are mad.