[Resolved]  Airtel — Prepaid connection issue in the name of someone else. No [protected]

Address:Jabalpur, Madhya Pradesh, 482002
Website:www.airtel.in

My wife mrs mradula gupta, had applied in the prescribed application form for prepaid connection along with necessary documents and address proof. And after due verification a no [protected] was activated and the same was using since last 3 or more years.

Few days back my wife purchased android phone and she was required micro chip and then approached to nearest airtel customer care then they informed that no is in some one else name. It was surprised to us that how it can be and therefore i made a complaint to airtel on [protected]@in. Airtel.com. The said company ist replied that the form was given in the name of some other person, but while i asked the scan copy of the same they replied that we are require to approach their local office to do the formalities for change of name. The company failed to reply us as to how the connection was given in the name of some one else while we have given form in the name of mradula gupta along with all necessary documents. The act of the company is unlawful and they forced us to use the other's name connection for which the company is responsible
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Aug 10, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 8 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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