[Resolved]  Airtel — Prepaid Mobile No 99001r9481, Complaint Ref Number 36143955 ISSUE OF WRONGFUL DEDUCTIONS

Address:	560066
Website:	www.airtel.in

My complaint to Airtel regarding charging of monthly rental of Rs 99.00 on my prepaid connection is reproduced below:

"I left India on 5th August and currently in USA. My balance was Rs 295.00 until recently. However, I find that it is now showing Rs 135.00 balance although I have not made a single call or SMS during the period from 6th August to 10th September."

Reply from Airtel
"We would like to inform you that, we have verified our records and found that, there is deduction of Rs. 99/- on[protected] towards rental charges while in the international Roaming.

We regret to inform you that, we are unable to refund the amount for the international monthly rental charges as there is no provision for the same.
Please note Rs.99/- will deduct in international roaming service to be active, you must have a minimum balance of Rs. 99/- for each month in use."

I responded by reproducing the rule relating to International Roaming from their own website http://www.airtel.in/mobile/prepaid/roaming/international# as follows :
" international
To know more on International Roaming, click here

Airtel's Roaming service allows you to use your mobile phone to make or receive calls from almost anywhere in World. A monthly rental of Rs 99 will be charged on International Roamintg in addition to the international roaming rates. Rental will be charged only in case of an incoming/outgoing call or outgoing SMS."

As against these published rules the company charged me Rs 99.00 in September 2016 although I did not make a call nor received one nor sent any SMS . Hence I request you to kindly take up this matter o[censored]nauthorized deduction and arrange for refunding the rental of Rs99.
Regards
Narasimhan Parthasarathy