[Resolved] Airtel — Prepaid mobile recharge-airtel complaint | |||||
I Have Recharged my mobile number with prepaid recharge of INR 109 on 24th OCt 2016. The Transaction ID - IS[protected] But my amount got debited from y account and my mobile number did not get credited with the amount recharge I paid. This happened for the second time with the Airtel People. To add to the frustration there is no complaint. There is no complaint number I could reach out. Not even the toll free numbers adn any number provide online is working. Was this information helpful? | |||||
Nov 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 25, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 24 October 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 27, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 24 October 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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