[Resolved] Airtel — Prepaid mobile recharge amount not credited to the mobile no

S Nanda

from Mumbai, Maharashtra

Address:	759001
Website:	www.citruspay.com & www.airtel.in

Hello,

I have done recharge using the airtel portal on 7th and 11th april.
Till date these amounts have not got credited to my airtel mobile balance.
Ref-citrusai-[protected]-4/4/16 : amount 100 inr
Ref-citrusai[protected]/4/16 : amount 140 inr

I don't understand how these transactions did not show in my mobile
Balance.

Please check and reply.

+1 photos

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Aug 25, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 24 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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Comments

rintu1

from Mumbai, Maharashtra

I have recharged the net on 21/7/2016 and the tariff was 3GB ( 2GB / 1GB night time ) for 28 days.But I have received only 1GB for 28 days. My Mobile no.[protected]. E-mail:- some.[protected]@tegaindustries.com.