Airtel — Prepaid recharge using PhonePe failed

Address:

Mysuru

I recharged the prepaid plan for an annual subscription of 2999/- using PhonePe on 20 May 2022 at 12:47 PM with transaction ID- NX22052012465711989526041 and Airtel Prepaid reference ID [protected]. Money got debited from my bank account but Airtel never recharged my plan. After the suspension of all incoming and outgoing calls and data plan, I had to go for an emergency recharge of 500 talk time and 148/- data plan. I had the worst experience in trying to raise the issue with both Airtel and PhonePe.