Airtel — prepaid roaming pack

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Airtel

I had recharged with 179 on my number [protected]. The benefit was unlimited local and std calls. I was still getting charged for everything. I called customer care and they told me that i need to recharge with 44 rs roaming pack.
This pack is nowhere to be found and when i asked customer care they responded that they cannot activate this and now even though my plan is activated still getting charged and i have contacted customer care 5-6 times and still no help from them