[Resolved]  Airtel — Prepaid sim (blocked due to negligence of airtel executives)

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.airtel.in

I went to gachibowli airtel centre for sim replacement due to damage in my old sim. I submitted all the necessary documents and cash to get the new sim. I got the new sim and it was activated within 48 hours as told by them. I was very happy with the service provided by Airtel. But later after 2 or 3 days I received a message stating we have not received your sim change documents so your sim will be blocked within 24 hours. I was shocked and surprised to see that message. So I went to Airtel office again and asked the reason. None of them shown me proper response and they were asking to whom did u give the documents as I dont exactly remember executive, I just showed them the chair where he was sitting.Then they said they will inquire and provide me response within 24 hrs and till now I have not received any. As a loyal 8 years customer to Airtel I dont know where did I made the mistake. I submitted all the necessary documents required for Sim replacement as per Airtel Policy. Due to my sim blocked I am missing lot of important and critical calls. I request you to take this issue very seriously and provide me a resolution at the earliest.