[Resolved] Airtel — Prepaid sim deactivated before grace period expired (15 days) | |||
Hello, I'm using this number +91 [protected] for more than 3 years now, i’m being deployed in the abroad for last 6 months. I’m coming back home in the next week. Last week i got a text message from at-arwinf on 06th may 2016 “as per our records, airtel mobile [protected] has not been used from last 90 days. Pls. Recharge within 15 days to avoid permanent suspension of services.” but i do notice today [08th may 2016] after my phone not able receive messages. I tried to recharge my phone, it failed. As i said i’m using this number for a very long time and people know me by this number. Please help me to reactivate this number. I’m ready to pay and recharge. Please do the needful. Looking forward to hear from you. Regards, ashwani. Was this information helpful? | |||
Aug 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 10, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 9 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 9 May 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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