Airtel — Prepaid sim deactivated

Address:	641009
Website:	airtel.in

Hi, I have been using Airtel prepaid number- [protected] for more than 8 years. I was travelling abroad last few months . Now the sim card is deactivated due to no outgoing calls . When i went to the store for clarification and reactivation, their attitude was only indifference . I believe TRAI does have guidelines on this and found few as below. There shall be no deactivation if the balance in prepaid consumer account is Rs.20/- or more. A consumer whose connection is deactivated shall be given a grace period of 15 days within which he can reactivate the same number;. Consumers shall be transparently communicated the terms and conditions of deactivation of SIMs due to non-usage. I believe I had considerable balance and validity. I have not been given notification well before time mentioning a due date. I request you to verify and reactivate my sim at the earliest. If the number cannot be reactivated immediately, please send the statements of activity and charges taken since my last recharge. Please respond at the earliest, so I can pursue further with right authorities.