[Resolved]  Airtel — Prepaid SIM No.[protected] - not activated even after 5 days

Address:

Visakhapatnam, Andhra Pradesh

The above SIM was purchased on 3rd July 15 and I was promised that the same will be activated by the evening on 4th July. Despite keeping your Mr Ramesh (Mobile No.[protected]) informed of the urgency and importance of activating the above number through your franchise, Sai Venkat Cell Point, MVP Colony, Visakhapatnam from whom this SIM was purchased, Mr Ramesh is so insensitive that he now does not take the calls from your franchise nor he has taken any action whatsoever to activate this number. In case Airtel does not want to release any more mobile connections (either prepaid or postpaid), it is only fair that they display this information very clearly on their website and on other advertisements - both electronic and print media instead of harresing the customer this way. Surprisingly, this is very bad, particularly, in Visakhapatnam - perhaps, Mr Ramesh thinks that he is busier than Mr Bharati Mittal, your Chairman. This shows the arrogance of Mr Ramesh who is not certainly doing any good to Airtel. To tell you little about the background - this SIM was purchased for one of my family friend's son who has just joined his graduate studies in engineering at Gitam University a couple of days back. The family is from Jamshedpur. Now this boy is out of contact for his parents or vice-versa. It is unfair to expect the boy to borrow his friend's mobiles to communicate. Apparently, Airtel signal strength is very good in and around the university area and that is the reason for going into Airtel connection. Despite knowing these facts very well and inspite of regular follow up both from your franchise and me, apparently Mr Ramesh feels that he owns Airtel and he can make the customer run around him (like a Govt Babu) but he fails to understand the serious pit he is digging both for Airtel as well as for himself. I also fail to understand the level of the insensitivity of Mr Ramesh, to say the least. Regards K Rama Rao e-mail id : [protected]@gmail.com