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Airtel — prepaid to postpaid address verification failed

I have visited airtel store to convert my prepaid number into postpaid i have done all the formalities there. They charged me 300 rupees and said me an agent will come to verify my address but now one has visited me. I have call the postpaid customer care... They surprised me that my address verification has been failed. But store persons still saying that an agent will visit me. Many days passed but no one visited me

Complaint Status


[Aug 18, 2019] Airtel customer support has been notified about the posted complaint.
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    code
    Customer satisfaction rating
    23%
    Complaints
    43179
    Pending
    4262
    Resolved
    8741
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078