Airtel — Prepaid to Postpaid Change

Address:

600045

I'm using Airtel number for past 7 years, now i want it to convert it as Postpaid and I requested MyPlan on mid of September through Airtel website. After that Airtel customer care persons called me and told "we will send executives to your work location to collect documents as soon as possible and your number was converted into Postpaid within 2 or 3 days after the verification of documents". But no one have arrived to my workplace. I had decided to switch my network so I sent a PORT request, again I received call from Airtel and the same got repeated as before. Finally I went to Airtel Express Outlet near to my residence and submitted my documents on 10th of October. They told me within two days your number will be converted into Postpaid.And I paid 300 for Activation. But its not converted into Postpaid tillnow. When I called the store to ask the reason, they told that the documents were submitted to airtel, so please contact 121. Finally I received message on[protected] as the process was initiated within 72 hours your address verification will be finished. But no one has came to my home for verification and on[protected] i received your billing address verification was failed So, your prepaid number was not converted into postpaid. I asked the reason from 121 and Store where i submitted documents, they are directing to vice versa. I dont know what is status of my request and what happened to the amount I paid. I never expect this kind of worse response from Airtel.