Airtel — prepaid to postpaid conversion and sim activation

Website:

www.airtel.in

After a long follow-up with airtel customer care team, airtel’s social media team and escalation cum corporate accounts team as all of them haven’t provided the resolution for my issue.

To be frank you people should be ashamed of claiming the best service provider in india, as you have failed in the following aspects:

1. Where your team is not able to identify the address located on a prime city.
2. Morons who’s writing back irrelevant mail’s which doesn’t have any meaning.
3. I’m aware that airtel has got a huge man power, but i swear it would be proved by providing a resolution for an issue. Instead using each of them on consecutive days of a week to recite the apology anthem to the user.
4. I have been escalating and got the address verification done during the 2nd half of april, but till date my sim card wasn’t activated. Out of frustration i made a fb post about the worst support provided by airtel.
5. Again stuck with the airtel social media team, stating that they would definitely resolve the issue. It has been weeks and nothing has changed.
6. Airtel social media team reinitiated the process again stating that address verification has been positive but the order has been cancelled without any reason.
7. I said as per supreme court’ recent judgement i don’t want to have my aadhar number linked with the sim card but airtel denied only way to get a sim swap or new connection is through e-kyc and they don’t accept any other govt. Proofs other than aadhar card.
8. After having a conversation of 25 mins your team member contacted me several time and finally gave commitment that they would check with the arc and confirm for the document submission for processing the activation of the postpaid connection.
9. So far nothing has been done. I have decided to quit airtel and i wanted my fellow people to know about the kind of service airtel provides for its existing customers and hope this would create an awareness among the common people.

Regards,

S. Santhosh ganapathy
Technical support engineer
[protected]