| Address: | Mumbai City, Maharashtra, 400074 | | Website: | www.airtel.in/myplan |
Try spending some money on your aftersales services than that annoying 4g girl in your ads.
Short version: prepaid to postpaid not activated on [protected], sim received, docs and photographs submitted, local verification done, sim is there in one of the sim slots : status not active.
Activate it.
The story
So here is how my unpleasant experience started, i being a part of the current tech-advanced generation rely on internet/online/mobile app services to get most of my work done. so even when i felt that i need to move to post-paid airtel i went to the my airtel app and submitted the required documents online and sat back thinking that like rest of the online world, this work is done from my end but that’s when the real started i got calls from trillion airtel agents, some telling me that their online services are bull & they’ll send an agent to collect the xeroxed docs physically which to me sounded bull as i was not ready to accept that airtel can have such an facility existent but of no use, later i understood that these were offline agents trying to meet their monthly goals, each one telling me not to entertain the other agent.in the end there were about 3 delivery guys trying to deliver me the sim. just to meet their goals, i received it on the same day. it has been 7 days since then no one receives my call, no one is getting back, no way to get an executive on call through airtel costumer care no.
This has been the most screwed up experience i ever had, airtel turned out to be another bad service provider like trikona. faith lost. i don’t even know if i should recharge my prepaid no. as i don’t want to end up wasting my money. i might just migrate to a better network. guys try spending some money on your aftersales services than that annoying 4g girls in your ads. epic crap. Was this information helpful? | 
