Airtel — Prepaid to Postpaid problem

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I am a user of airtel no. [protected] for 6 years now. On 10th jun I have opted for postpaid service on the same no. & I have submitted all the documents along with Rs. 250.00. As per the information from Airtel customer care the postpaid service will be activated on the same sim within 48 hours after submission of the documents. on 15th Jun I have received confirmation that address verification has been done & services will be activated in 2 hours. Since then there is no service on the mobile. I tried to contact to LRK guy Avinash from my another no. but he completely ignored to help & was very rude while talking. & now he is not picking up the phone. I have contacted to Airtel Customer Care several times but there is no resolution. In fact one guy has given me the fake Service Request # [protected]. I spoke to Aadil today morning & he said I need to go Airtel Outlet to check for it, he cannot help me. Since 2 days my no. is out of service & I am completely lost. I have been given misleading information since beginning & this s very serious issue & the matter of compliance. I have lost trust in Airtel now as they don't care about their consumers. This is a request to activate the postpaid service on the no. as soon as possible or resume the previous service so that I can opt for another service provider. Looking forward for your response. Your Consumer Priyanka Tripathi Alt # [protected]