[Resolved]  Airtel — Prepaid - unable to receive sms

Address:600011

My sim card stopped working 2 days ago. I had the sim replaced from paper mills road, perambur airtel showroom. The new sim was activated today (13 june 2017). However i am unable to receive any sms and also the recharges that i made after the new sim activation is not getting reflected in my account and no notifications also for the same. I am able to make and reveive voice calls and the internet is working fine as well. I am not able to recharge and also receive sms. Please help me urgently on this issue.

My mobile no: [protected]
New sim #[protected]u
Was this information helpful?
No (0)
Yes (0)
Jul 20, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 13 June 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information