Airtel — prepaid/connectivity

Address:

New Delhi, Delhi, 110059

I have been an airtel prepaid user for 10+ years. I was happy with the service.in fact, i m their dth customer too. When evryone switched to jio, i stuck to airtel. People told me jio was very cheap but i said airtel is worth. Its connectivity, range, service, everything was good. Since january of this year, i began to experience connectivity issues at my home. I have to switch my phone from 4g to 2g, else my phone is unreachable. I have been livin the same house for past 3 years and airtel's my network thing is showing full coverage. Since january, i have been constantly complaining every month, either by talking to customer care or visiting airtel store. Everytime i am given false assurances but still nothing has been done and i still am facing the problem.

If it was not enough, a week or more ago, my text messaging got disabled. I am not able to send any message nor receive any. I called customer care, told them everything, done all the steps they instructed, have talked to 3 supervisors till now. All of them said "sir, high priority mein daal diya hai. 2-3 din mein aapki problem solve ho jaegi." god knows when does their "2-3 din" ends. I told them how important is messaging these days, as you all will be aware of, that all your net and mobile banking runs through otps and i am not able to receive them. It seems what these customer care people do is if a caller calls 3-4 times, they just lie to customers and cut the call. I am very much disappointed with airtel. Once i went to airtel service centre people with a complaint, and they said ki "switch to postpaid. We have good plans, n all your issues will be resolved." now you tell!!! The way they are handling the issues, how can one switch to other services.

I guess its getting time to listen to my family and friends and switch from airtel. I do not think they even care. Let us see what happens, if putting a complaint here is going to help me or not.