Airtel — Problem with getting new airtel broadband connection

Afreen M93

Address:

560048

New connection request was made on 10th Oct 2015. A person from Airtel company came and collected Rs 1000 as installation charge.

I got a message saying "documents are received against your fixed line account No [protected] installation order no 43434803. It will be processed in 3 working days. No extra amount to be paid for installation Engineer".

After this, there is no response from Airtel people. If I try callingf the person, the person replies saying currently he is not in office and call me back once he goes to office. From 2 days, same person is not answering the call. I would like to cancel the connection request and want the amount taken as installation charges refunded back to me.
Contact No. of person who took the installation charges :[protected].

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Airtel customer support has been notified about the posted complaint.

Nov 02, 2015

Updated by Afreen M93 My contact no is [protected]

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Afreen,

This is with reference to your post dated 2 November 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Afreen M93

This is a very bad and unexpected behaviour from Airtel customer service. Got a message today saying I will be refunded with Rs 500. I do not understand the reason for deducting the other 500. This is a good way of getting money from customers by cheating them mentioning such kind of reasons. I will surely raise a concern against the person as well as the Airtel customer service.