[Resolved] Airtel — Promised services not provided. | |||
I got a call from Airtel providing services of free calls/roaming services and 13GB data pack per month- Rs. 499 plan. I posted from Vodafone to Airtel and not they are telling this plan is not available and currently they can provide only 3 GB. Customer care team tells that this plan is active only till April 10 but i received the call with this plan on 21st April. Was this information helpful? | |||
Jun 12, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 26, 2017 Airtel Customer Care's response Dear Pushpa, This is with reference to your post, dated 26 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 28, 2017 Airtel Customer Care's response Dear Pushpa, This is with reference to your post dated 26 April 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 12, 2017 Airtel Customer Care's response Dear Pushpa, This is with reference to your post dated 26 April 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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