Airtel — promises to install broadband within 24 hours but not done so for 11 days

Address:

Mumbai City, Maharashtra, 400057

I was promised that a broadband line would be installed in my Mumbai home with someone calling for information in 24 hours and installation in 72 hours. In spite of daily calling after 72 hours and escalating the issue to floor supervisor this has not been addressed.

I am told that it will be handled in 24 hours and no one calls. Every time I call to check this is a 30 minute conversation while they trace all the details.

As a long time Airtel user in Delhi, I have had an excellent experience. But the Mumbai team is totally unacceptable.