[Resolved] Airtel — Proper benefit not received: | |||||
Hi, Good Morning. This is Biplab Chatterjee, an user of Airtel prepaid connection. My airtel no. is [protected] I have recharged of Rs. 145 to get 3G data 7 days ago (approximate). When I have dialed *121*51# to check the data balance and validity by pressing option no. 2, there I got an sms that I will get 10 GB unlock data on 1st January, 2017which can be used 7 days validity i.e: 7th January, 2017. Today is 5th January, 2017 Whenever I am accessing data, data will be deducted from my data balance, not from unlock 10GB data. Actually the thing is that I have not received 10GB unlock data till now. I have complained many times but inspite of that I have not received the benefit. Today again I have called to 198 against my complain, one of your agent Mrs. Smita, then she transferred my call to her senior to Mr. Pradip, after that Mr. Pradip transferred my call to his senior Mr. Manas Chakraborty told me that he will escalate my complain to the back end team and also he assured me that I will get 10GB unlock data within today. I would like to attach a complaint status in the attachment file. Kindly look into this matter and do the needful so that I can get 10GB unlock data on my airtel no. [protected]. Regards, Biplab Chatterjee Airtel No. [protected] Was this information helpful? | |||||
Jan 5, 2017 Complaint marked as Resolved Hi,
Good Morning.
This is Biplab Chatterjee, an user of Airtel prepaid connection.
My airtel no. is 9046422131
I have recharged of Rs. 145 to get 3G data 7 days ago (approximate).
When I have dialed *121*51# to check the data balance and validity by pressing option no. 2, there I got an sms that I will get 10 GB unlock data on 1st January, 2017which can be used 7 days validity i.e: 7th January, 2017.
Today is 5th January, 2017
Whenever I am accessing data, data will be deducted from my data balance, not from unlock 10GB data.
Actually the thing is that I have not received 10GB unlock data till now.
I have complained many times but inspite of that I have not received the benefit.
Today again I have called to 198 against my complain, one of your agent Mrs. Smita, then she transferred my call to her senior to Mr. Pradip, after that Mr. Pradip transferred my call to his senior Mr. Manas Chakraborty told me that he will escalate my complain to the back end team and also he assured me that I will get 10GB unlock data within today.
I would like to attach a complaint status in the attachment file.
Kindly look into this matter and do the needful so that I can get 10GB unlock data on my airtel no. 9046422131.
Regards,
Biplab Chatterjee
Airtel No. 9046422131 Airtel customer support has been notified about the posted complaint. Jan 05, 2017 Updated by biplab.chatterjee97 Hi, Good Morning. This is Biplab Chatterjee, an user of Airtel prepaid connection. My airtel no. is [protected] I have recharged of Rs. 145 to get 3G data 7 days ago (approximate). When I have dialed *121*51# to check the data balance and validity by pressing option no. 2, there I got an sms that I will get 10 GB unlock data on 1st January, 2017which can be used 7 days validity i.e: 7th January, 2017. Today is 5th January, 2017 Whenever I am accessing data, data will be deducted from my data balance, not from unlock 10GB data. Actually the thing is that I have not received 10GB unlock data till now. I have complained many times but inspite of that I have not received the benefit. Today again I have called to 198 against my complain, one of your agent Mrs. Smita, then she transferred my call to her senior to Mr. Pradip, after that Mr. Pradip transferred my call to his senior Mr. Manas Chakraborty told me that he will escalate my complain to the back end team and also he assured me that I will get 10GB unlock data within today. I would like to attach a complaint status in the attachment file. Kindly look into this matter and do the needful so that I can get 10GB unlock data on my airtel no. [protected]. Regards, Biplab Chatterjee Airtel No. [protected]  Verified Support Jan 14, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 5 January 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Today BHIM app has launched. But I am not able to register due to this problem.
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