[Resolved] Airtel — Rate cutter recharge for twice mistakenly | |||||
On 12 mar 2016, I have recharged for ratecutter for my mobile number for rs.209, but mistakenly twice I have recharged.I made a complaint to customer care about that event.customer care assure me that talk time will be credited within 48 hours & complaint reference number:CBNRV[protected], date & time 12 mar 16/13.07.but no talktime was credited until 25 mar 16.again I have made a call to customer care on 25 mar 16 now they replied that it was not possible to credit that talk time. Why airtel make very poor customer support.is there no solution for manual mistake. Making wrong commitment first & refused so cind time is kind of cheating Was this information helpful? | |||||
Aug 13, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 26, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 March 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 31, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 March 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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