Airtel — Rate cutter recharge not working

Address:	Mathura, Uttar Pradesh, 281124
Website:	Airtel

My mob no is[protected].I recharged it for rate cutter of Rs 16 whereby all calls should be charged @30 paisa per min on 21.10.2015.It worked for two days and now it is charging @ 2paisa per sec.I complained on 23.10.2015 (complaint no is CWRCH[protected]) at 17.30hrs.I was told that it would be resolved within 24 hours but later on I got the message that I would be updated by 27.10.2015.Now when the recharging dealer called after 24 hrs he was told that I have to wait till 14 hrs of 27.10.2015.When asked about the extra charges, which I am being charged, how it will be compensated their reply was DONOT KNOW.This offer of Rs16 was on my phone and the message again on 23.10.2015 gave a message Offer RS 16=local+std mobile [protected]@30 paisa per min for 28 days. You are requested to take up the issue with them so that small users are not put into difficulty for the mistake of the company.Thank you