Airtel — Re: UNJUST ENRICHMENT

Address:

Chandigarh, Chandigarh

13.6.15 Good evening! I got the mobile portability from reliance (CDMA) to airtel (GSM) and the same was activated at around 10 PM on 12.6.15 i.e. yesterday. When in the morning i made the first call a window appeared with a caution that for making a call roaming charges would be applicable. This was quite amazing since my phone is registered in chandigarh and i wanted to call someone in the same city only. Since it was an urgent issue so left with no option i clicked on yes and was able to talk. Then i made the other call the window appeared with the same words but this time i clicked on no and the call did not materialize and when i talked to the so called customer care first they gave bizarre solutions and when i requested them to let me talk to a senior initially they resisted and when i talked to the alleged senior he was also not able to provide a solution. Now when ever a local call is made from my Cell No [protected] the word "R " is displayed on top right corner. of the set. These roaming charges by airtel is unjust enrichment at your end and extremely unethical. . They say first impression is the last impression please orient your staff that they are not working in a " LALA " company but a professional one and instead of providing a workable solution they just keep on rubbing a point and which when is reasoned out with them they keep the call on hold and do not reply for long. They are really not bothered if damages are claimed for this trade practice of air tell because all they are concerned with their pay package and two hoots for the Company"s reputation which the MITTALS have built over the years. As a busy man, i am a lawyer by profession, i can claim damages . But being a thorough gentleman and coming from a rich background i may not go in for it. Please allow me to use a few harsh words which i am forced to and that is SHAME ON YOU this is how i have been welcomed in the airtel family. Now the long and short of my grievance is that no solution has till time been provided to me. For the sake of your company's reputation the redressal of my grievance should be at the earliest. GOD BLESS YOU Truly yours, Rajiv Malhotra 1020, Sector 43-B, Chandigarh.