[Resolved] Airtel — Reactivate my airtel sim

Antora

from Patna, Bihar

Address:

Ranchi, Jharkhand, 835221

I had an airtel sim which i had been using since many years. Yesterday when i tried reinserting my sim card after not using it for 5 months, it was showing "no sim inserted." i thought the sim card might have been damaged so i went to an airtel store for upgrading the sim card. I was informed there that my number had been allotted to some other person even when i had paid for its validity until 2025. They told me that it was alloted to this said person back in sept 2016 when i clearly remember using the sim card until 27th dec 2016. I would like for you to look into the matter and do the needful. Thanks.

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Jul 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Airtel Customer Care's response Dear Antora,

This is with reference to your post, dated 08 June 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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