Airtel Reatilar — Cheating to provide Airtel new postpaid connection

Address:Hyderabad, Andhra Pradesh

For my personnel use I would like to take 2 new Airtel postpaid connections with CUG plan activation. We have contacted to Hyderabad Airtel agent (Srinivas -[protected]) to take new connections. I bought 2 Airtel connection(98******22, 98******68) from him for 600/- with one time activation charges and I have given 2 photographs, necessary documents all to Srinivas. All most one week has gone activation hasn't done.. I called to Airtel customer care and enquired what is the status, they said that address is not traceable it is in pending. Again I called to Srinivas and asked him what is this, he said no problem wait some time. I went to nearest Airtel store and enquired who has done my address verification, they were helped me with one number and I called up him and address verification has done. In this process 3 weeks has gone but no sim card activation. I called to customer care and enquired what is the status again. they said your sim cards are activated and those are in use, you can call to 59059 and finish televerification for your activation continues. I got shocked sim card has not get any signals, how could I call 59059, how could I do televerification. Between I use to call Srinivas for daily updates, he is trying to avoid me. Again I went airtelstore and has done enquire, why is happens like this. They have checked my sim cards and informed me that your connections are not activated on this sim cards, those are already in use on another sim cards. Again I called him up asked what is this, he said sorry sir its my mistake.. Those two cards are with me I will give you today evening.. From last 2 weeks im calling him, I will give you this morning or afternoon or evening time. He is saying some place to collect cards.. But he is not coming there.. I told him that if you are not able to give activated sim cards to me, please revert my money, photographs and documents. No response for that yet all and I didn't receive any thing yet from him. I got frustrated to call him, with my time and Bus charges to meet him. Please take necessary action on him(Srinivas, his mobile number is [protected]), I need activated sim cards or my things back.
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Dear Kishore,

This is with reference to your post dated 26 April 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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