[Resolved] Airtel — Received a bill for service suspension requested

bandlamudi

from Hyderabad, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

Hi, I have been using a Airtel wireless internet connection(3G), recently I have requested to suspend the service on March 2nd 2014. I thought the service was suspended. But, Today, I got a bill for the period Mar 5th to Apr 4th. Please suggest me what to do now? Thanks, Anil

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Jan 12, 2016

Complaint marked as Resolved

The Billing Issue has been resolved. Customer care people did well in this regard. thanks alot!!! Anil k Hyderabad

Airtel customer support has been notified about the posted complaint.

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Comments

bandlamudi

from Hyderabad, Andhra Pradesh

The mobile number is [protected]

bandlamudi

from Hyderabad, Andhra Pradesh

I have communicated the issue to Airtel customer care via email along with proofs. They agreed to recall the bill by adjusting the billed amt in next cycle.

thank you

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer (bandlamudi),

This is with reference to your post dated 10 April 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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