[Resolved]  Airtel — Recharge [protected]

Address:

530047

Dear Sirs,

On[protected] I was recharging my mobile [protected] for 2G internet for an amount of Rs.198/-. Since it was NOT successfully done with 198/- ; I have tried to recharge my mobile [protected] for an amount of Rs.198/- for FOUR Times, and the amount was deducted from my credit card 4 times. Since it was not getting recharged for Rs.198/-, I tried for Rs.178/- which was also not done and the amount was deducted from my credit card.

After some time I received a message that my above said mobile was recharged for internet and one amount for Rs.198/- was activated and one was refunded.

After verifying with my credit card bill which I have attached herewith I found that only one Rs.198/- was returned and balance (2) two 198/- recharge amount were not refunded.

I have done for Rs.178/- which was also not done and was neither refunded. Please look into the matter and do the needful at the earliest. The details are given below:

Copy of my CREDIT CARD BILL is attached herewith for your reference and early action.

Also please clarify to what amount my present mobile [protected] was charged for internet and with what scheme...?

1. Recharge date :[protected]

2. Recharge amount : Rs.198/- four (4) times and 178/- one (1) time for internet

3. Website from where recharge was done : https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

4. Alternate contact number : [protected] or [protected]

EVEN AFTER SENDING THE CREDIT CARD BILL COPY, I RECEIVED A MAIL THAT IT WILL BE PAID BACK - WHICH WAS NOT SO IF YOU SEE THE CREDIT CARD BILL.

THREE DAYS BACK I CALLED YOUR 121 CALL CENTER AND EXPLAINED THE PROBLEM.

I WAS TOLD THAT I WOULD BE CONTACTED NEXT DAY BY 10 AM.

TILL DATE NO BODY CALLED OR CREDITED MY INTERNET BALANCE OR RECHARGE TO MY ABOVE SAID MOBILE.

I WAS WITHOUT INTERNET TO MY ABOVE MOBILE TILL DATE.

VERY UNFORTUNATE TO PRESENT MY ISSUE.


Kindly do the needful at the earliest.

Waiting with all eyes...