Airtel — recharge amount missing

Recharge done on[protected]:31pm, mrp:rs249.00, stax:rs37.98, transid[protected].

Enjoy unlimited all local, std, 2gb data per day, 100 local and std sms/day for 28 days. T&c apply. To check balance, dial *121*51#

Sir please read this msgs from airtel but i have didn't receive any pack i'll call to customer care 10 to 15 tims but they respond very harshly i didn't expect that once note my complaint but no resolve my issue please do something 249 doesn't a big issue but call center staff not responding as like...😔