[Resolved]  Airtel — Recharge amount not credited mobile no.[protected]-second time.

Address:Chennai, Tamil Nadu, 600061
Website:airtel

On 13th March, I recharged my mobile No.[protected] through my Canara Bank Visa Credit Card No.[protected] vide transaction ID No.498943. Though the recharge was reported to be successful, the credit of recharge has not gone to this mobile number but to my another number[protected]. I was informed by some one from Customer Care that the wrong credit would be credited back to my Credit Card a/c. Today, again when I recharged my mobile No.[protected], this time also, the recharge was reported to be successful; vide transaction No.609643 ; but the credit has not come to this number but to the other number [protected] this time also. In the circumstances, I do not know how to recharge my mobile No.[protected] thro' on-line, when the credit is not coming to this number. You have to tell me a way-out in my e.mail id: [protected]@yahoo.co.in
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Jan 1, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 14 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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